Are We There Yet?

Hi Nuggeteers! Thank you for your continued patience, support, and understanding as we navigate the curvy, winding roads of 2020. It’s been a trip!

Ever since our factory shutdown back in March, it seems like we’ve hardly had a spare moment to get out and stretch our legs. Now, with the most recent release a couple of weeks in the rearview, it’s time for a quick pit stop to share when the Summer Restock Nuggets will be making their way home.

When orders were placed for the Summer Restock at the end of June, we estimated that all orders would ship by no later than the end of September, but that’s a pretty big window. We wanted to share some tighter estimates of when to expect your order, based on when your order was processed.

One quick rule of the road before we continue: all road trips are subject to a detour — this year especially. We’re doing everything we can to get Nuggets out as quickly and safely as possible, but we won’t compromise the health of our team and their families in the process. COVID-19 is still very real and very prevalent in many areas, including right here in our home state of North Carolina. If any Nugget teammate shows symptoms and tests positive for the virus, these estimates could be pushed back. In the case of any delay, we’ll let you know ASAP.

Nugget orders are shipping out in the order they were placed, in two groups. If you ordered on June 25th, you'll be in Group 1, and if you ordered on June 30th, you'll be in Group 2. Check your email to verify!

Every customer with an outstanding order has been notified of their group via the email address they entered at checkout. If you don’t see your shipping update, check your Spam folder or shoot our customer team an email at hq@nuggetcomfort.com and we can re-send or correct any email address typos!

 

Yes! When your Nugget leaves us, you’ll be sent a shipping confirmation email with a tracking link to the email address that was used to place your order. Within 24 hours, your tracking may reflect an estimated delivery date  please note that this can change! The majority of our orders are sent through Fedex and all couriers nationwide have seen an uptick in demand with more people shopping online than ever before. All couriers, including Fedex, are experiencing some delays due to an increase in volume. We appreciate your patience as your Nugget makes its way home!

We're optimistic about Nuggets being available for pre-order once again in mid-to-late August! When Nuggets are made available on our site again, we likely won't be finished shipping June orders — but not to worry, no August preorders will jump a June order in line! The August release will be an opportunity for us to give thousands of customers a chance to reserve their Nugget in the color of their choice, as we continue to shorten our shipping timeline through more experience with our new factory Covid policies in place. Be on the lookout for updates about the next batch of Nuggets available in August!

PS: You may have noticed a little nod to an upcoming color in one of our graphics for this post. Pending any COVID-related delays, we should be ready to release our new cozy deep teal Atlantis and warm brick Redwood in August as well! We can't wait to share more in the next couple of weeks! 

Okay, time to get back on the road, and crank up the mixtape! Nuggets will be back from summer camp before you know it.

Again, thank you for your support and your patience in these unusual times. Please trust that we are getting every order out the door as quickly as possible, while still keeping health a priority for our team.