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Last Modified: October 8, 2024

Introduction

We at Nugget Comfort LLC as well as our affiliates (collectively, “we”, “us”, or “our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (this “Policy”).  This Policy describes (1) the types of information we may collect from you or that you may provide to us when you either (i) visit the website https://nuggetcomfort.com/, any successor or subdomain thereof, or any other website where we post this Policy (collectively, our “Website”) or (ii) interact with us by phone, mail, or e-mail, text, or other electronic message, and (2) our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to any information that we collect in connection with your use of the Website, including any information you provide in any forms or messages submitted by you to us through our Website or using the contact information provided on our Website, and any information about you transferred to our Website from other websites.  This Policy does not apply to any other information that we may collect by any other means.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, you can choose not to use our Website or provide us with your information.  By accessing or using our Website, you agree to this Policy.  This Policy may change from time to time.  When we make changes to this Policy, we will post the updated Policy on our Website and update the Policy’s “Last Modified” date.  We will also provide notice of any material changes as explained in the Section below titled “Changes to Our Privacy Policy.”  Your continued use of the Website after we make changes is deemed to be acceptance of those changes.

Information We Collect About You and How We Collect It

Personal Information We Collect

We may collect several types of information from and about users of our Website.  This may include information by which users may be personally identified or information about a user that is maintained in personally-identifiable form (collectively, “Personal Information”).  Specifically, we (or our third-party service providers acting on our behalf) may collect the following:

  • Personal identifiers and contact information, such as your full name, postal address, e-mail address, telephone number, and the IP address or mobile device ID associated with your device.
  • Payment information, such as your credit card or debit card information, security codes, zip codes (for verification purposes), and other financial information used to process transactions related to our Website. Please note: the third-party payment processor(s) we have engaged to securely process payment transactions in connection with our Website collect this information directly from you and process this information on our behalf, and we do not at any time directly store or have access to any payment information, other than certain limited subsets of information we retain for the purposes of maintaining a record of your purchase (such as your method of payment and the last four digits of your payment card, if applicable).
  • Certain commercial information related to your use of our products and services, including a history of your purchases made through our Website.
  • Photos, images, or videos that you choose to provide in connection with leaving a review of or otherwise providing feedback related to our products or services.
  • The month and day of your or your child’s birthdate.
  • The Technical Information described in the Section below titled “Traffic, Usage, and Computer/Device Information.”
  • Information related to Internet or other similar network activity, including browsing history, search history, and information on your interaction with our Website or on your interaction with advertisements on our Website or other websites (“Internet Activity”).
  • Inferences drawn from the information described above that we use to create a profile about you reflecting your preferences, patterns, and behavior (“Inference Data”).
  • Any other information (including Personal Information) you choose to provide in any forms or messages submitted by you to us, including through our Website, our social media platforms, or using the contact information provided on our Website.

Personal Information We Collect – Submitting Job Applications Through the Website

If you submit a job application through our Website (or a third-party website we have partnered with for the purposes of collecting and reviewing job applications), we may also collect the following:

  • Your employment and education background, history, and experience, including a copy of your resume and any other documents that you choose to submit in connection with your application.
  • Links to your personal social media URLs and any other website URL you choose to provide.
  • Information about your interest in and qualifications for the job for which you are applying, and information about how you learned about the job.
  • On an entirely voluntary, optional basis should you choose to provide it (as described in detail in the job application form), demographic survey information such as your gender, ethnicity, veteran status, and disability status.

Sensitive Personal Information

Except as expressly described above in the Section titled “Personal Information We Collect – Submitting Job Applications Through the Website”, we do not knowingly collect sensitive Personal Information about you, such as government-issued identifying numbers; financial account details; precise geolocation information; information about your racial or ethnic origin, religious or philosophical beliefs, or union membership; the contents of your mail, e-mail, or text messages unless we are the intended recipient of the communication; genetic data; biometric information for the purpose of uniquely identifying you; information concerning your health; or information concerning your sex life or sexual orientation (collectively, “Sensitive Personal Information”).  In the event that we do at any time collect any such Sensitive Personal Information, we will use such information on a limited basis only (i) as necessary to perform those services that would be reasonably expected in response to your outreach or request of us; (ii) for purposes of helping to ensure security and integrity to the extent the use of such Sensitive Personal Information is reasonably necessary and proportionate for these purposes; (iii) for short-term, transient use, including, but not limited to, non-personalized advertising shown as part of your current interaction with us, provided that the Sensitive Personal Information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience outside your current interaction with us; (iv) as a service provider to another business performing services on behalf of that business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business; (v) for purposes of undertaking activities to verify or maintain the quality or safety or a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us; or (vi) as otherwise permitted by applicable law and regulations.

How We Collect Information

We primarily collect Personal Information directly from you as you provide it or submit it to us, including in connection with:

  • Registering for an account on the Website;
  • Making a purchase of our products or services;
  • Signing up to obtain additional information from us (such as signing up to receive our periodic e-mails, newsletters, or other marketing and promotional information about our, our affiliates, or third parties’ products and services);
  • Entering into a sweepstakes, contest, giveaway, or other promotion related to our products or services;
  • Responding to a voluntary survey you have agreed to complete;
  • Contacting us with product or service inquiries or to report a problem with the Website;
  • Submitting a job application through the Website;
  • Interacting with us by phone, mail, or e-mail, text, or other electronic message (including through direct messages to our social media platforms);
  • Posting publicly to the Website, as discussed in the Section below titled “User Contributions”; or
  • Otherwise contacting us about our Website or our business.

We (or our third-party service providers acting on our behalf) may also collect your Technical Information, Internet Activity, and Inference Data automatically as you navigate through or interact with our Website (see Section below titled “Traffic, Usage, and Computer/Device Information”).

Traffic, Usage, and Computer/Device Information

Additionally, as you navigate through and interact with our Website or interact with the e-mails and other electronic messages we send to you, we or our third-party service providers may automatically collect Internet Activity and certain traffic data, usage information, and information about your computer equipment or mobile device, such as your browser and operating system, your wireless carrier, the geographic region from which you are accessing the Website, time-stamped logs regarding access times and duration of visits, the pages of our Website that you visit, whether you opened the e-mail message we sent to you and whether you clicked on any links in the message, configuration data, clickstream analytics, and your actions and patterns when you use our Website or interact with our electronic messages (collectively, “Technical Information”).  The technologies we use for this automatic data collection may include cookies that are stored on the browser of your computer or mobile device, small embedded electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs), and other types of embedded code.  We collect this information to manage our content and improve users’ use of our Website; to count and review the number of users of our Website and their usage patterns; to track key performance indicators such as pages accessed, frequency of access, conversions (the number of users who click on our advertisements and then go on to make a product purchase), and other statistical information related to our Website and the performance of our electronic messages (for example, recording the popularity of certain content and verifying system and server integrity); to identify the portion of users who access our Website via different web browsers or mobile operating systems; to recognize if a user is a return user of our Website; to store information about a user’s visits; to remember a user’s preferences; and for similar purposes in connection with monitoring, operating, maintaining, and improving our Website.  Third parties may also collect Technical Information, Internet Activity, Inference Data, and other information on our behalf as further described in the Sections below titled “Our Use of Third-Party Analytics and Advertising Service Providers,” “Use of Personal Information for Marketing Purposes,” and “Tracking and ‘DO NOT TRACK’.”

How We Use Your Information

Generally 

We may use the information we collect about you or that you provide to us, including Personal Information, to:

  • Provide our Website and its contents to you.
  • Provide you with information, products, or services you request from us.
  • Authenticate or otherwise verify your identity in connection with your requests and inquiries via the Website or otherwise.
  • Provide you with support and respond to your inquiries and support requests relating to our Website, including to investigate and address your concerns and to monitor and improve our responses.
  • Update and maintain customer, subscription, e-mail, or mailing lists (such as our e-mail lists to receive promotional messages, newsletters, or alerts by e-mail).
  • Facilitate your participation in sweepstakes, contests, giveaways, or other promotions.
  • Develop and administer voluntary user surveys.
  • Process purchases you have made through our Website, including by transmitting your Personal Information to the third-party payment processor(s) we use for securely processing payment card purchases.
  • Collect and process your application for employment with us and contact you in connection with such application.
  • Carry out the advertising, promotional, and marketing purposes as described in the Section below titled “Use of Personal Information for Marketing Purposes.”
  • With respect to Technical Information, fulfill the purposes described in the Section above titled “Traffic, Usage, and Computer/Device Information.”
  • With respect to aggregated and de-identified information, fulfill the purposes described in the Section below titled “Use and Disclosure of Aggregated or De-Identified Data.”
  • With respect to User Contributions, fulfill the purposes described in the Section below titled “User Contributions.”
  • Perform research and development activities, which may include, for example, conducting data analyses in order to develop new products and services or to improve existing products and services, and performing quality control activities.
  • Notify you about changes to our Website, our other products or services, or this Policy.
  • Notify you about product recalls and share related consumer safety announcements and information.
  • Help maintain the safety, security, and integrity of our Website, databases, and other technology assets and our business.
  • Respond to lawful requests for information through court orders, subpoenas, warrants, and other legal processes or obligations.
  • Enforce any contracts between you and us, including for billing and collection, or for the establishment, exercise, or defense of legal claims.
  • Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information (including Personal Information) held by us is among the assets transferred.
  • Fulfill any other purpose for which you provide the information.
  • Serve any other purpose that we describe when you provide the information and for any other purpose with your consent.

Use of Personal Information for Marketing Purposes

 We (and certain third-party service providers acting on our behalf) may use your information (including Personal Information) for advertising, promotional, and other marketing purposes in various ways.  This includes:

  • Providing you with informational and promotional content and materials regarding the Website and our own products and services, such as advertising and promotional information about our products and services or information about special offers or promotions related to our products and services.
  • Providing you with informational and promotional content and materials regarding the products and services of affiliates or third parties with whom we have partnered that we believe may be of interest to you.
  • Personalizing your Website experience and delivering content and promotional information related to your interests, including by delivering personalized e-mail content to you or by displaying targeted offers and ads to you on our Website and third-party sites that you visit and on which we place (or our third-party service providers place on our behalf) such ads.
  • Using third-party tools to advertise to third parties with similar interests, hobbies, or demographic information as you, as described in the Section below titled “Our Use of Third-Party Analytics and Advertising Services.”

If you do not want us to use your information in this manner, see the Section below titled “Your Rights and Choices” for more information about how to opt out of such uses.

Use and Disclosure of Aggregated or De-Identified Data

We may convert or combine some Personal Information of users into de-identified or aggregated data that does not disclose any of the Personal Information of any individual user.  We may use and disclose to third parties any such de-identified or aggregated data (including but not limited to traffic and usage data that does not identify you personally) for any lawful purpose.

User Contributions

You may provide information to be posted, published, or displayed on public areas of our Website, such as images, photos, and videos of yourself or others, written feedback related to our products and services, and other information you choose to submit in a publicly-viewable post or comment (collectively, “User Contributions”).  Your User Contributions are posted on our Website and transmitted to others at your own risk.  We cannot control the actions of other users of our Website who may have access to your User Contributions.  Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.  For additional terms governing our rights to use your User Contributions and other information you provide to us to be shared publicly, please refer to our User Generated Content Policy.

Text Message Alert Program

You may be given the option to register to receive SMS text messages from us in connection with your use of the Website (the “Text Message Alert Program”).  We may provide the Text Message Alert Program to send you informational communications related to our products and services, such as updates related to your orders placed and order fulfillment.  By subscribing to the Text Message Alert Program, you voluntarily authorize and direct us to send such text messages using an automated system to the mobile telephone number you have provided.  You are not required to use or subscribe to the Text Message Alert Program as a condition of using the Website or in order to benefit from other Website features that are unrelated to the Text Message Alert Program.  Standard message and data rates may apply.  Once enrolled in the Text Message Alert Program, you may opt out of the Text Message Alert Program (i.e., stop text messages) at any time.  With respect to any text message, you may reply STOP, at which time we will reply by text to give you the option to stop receiving informational communications through the Text Message Alert Program.  You may also opt out by contacting us at hq@nuggetcomfort.com.  If you contact us by e-mail, please include “Text Message Opt Out” or similar language in the subject line of your e-mail, to assist us in our efforts to ensure prompt and proper processing of your e-mail request.  Regardless of the method you use to opt out, please allow us a few days to process your opt out request.

Tracking and “DO NOT TRACK”

Tracking involves the use of cookies, web beacons, or other embedded code or tracking technologies to collect, analyze, and store information on a user’s behavior over time on multiple sites, including information on the sites visited, products viewed, products purchased, and other online interactions.  Tracking information can be used to enable companies to make interest-based (behavioral) advertising available to users on multiple sites that they visit.

We may (or our third-party service providers may on our behalf) collect Personal Information about your online activities over time and across third-party sites for tracking purposes when you use our Website.  However, we do not currently allow third parties to collect Personal Information through or using our Website that could be used by them to analyze and store information about your online activities over time and across third-party sites for their own tracking purposes (separate and apart from any services they provide to us in support of our permitted uses of your Personal Information as described in this Policy).

Our Website does not respond to any “do not track” signals sent by your computer, browser, or mobile device, and if your computer, browser, or mobile device sends a “do not track” signal to our Website, our Website will not treat you differently from users who do not send such signals.   For more information on how to disable certain tracking technologies, please visit the Network Advertising Initiative’s Consumer Opt-Out page and the Digital Advertising Alliance’s Consumer Assistance page.

Our Use of Third-Party Analytics and Advertising Services

Use of Google Analytics

We use Google Analytics to track and analyze certain traffic and usage statistics regarding the use of our Website, such as the number of visitors to our Website, how visitors are navigating to our Website, visitors’ general geographic region information, how long individuals are visiting our Website, and information about the equipment individuals are using to access our Website (e.g., browser version and operating system).  Google Analytics may use a Google Analytics cookie as part of this service, and we may share certain Personal Information with Google Analytics as part of this service.  We use this traffic and usage information to gauge, internally, the effectiveness of our advertising efforts and to make improvements to our Website and our marketing and promotional efforts.

In addition, we may use the following Google Analytics Advertising Features:

  • Remarketing
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting
  • Google Ads (as an integrated service with Google Analytics)
  • Google Search Ads 360
  • Google Search Console

By enabling these features, we and certain third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together for various purposes.  The information collected includes demographic information about our Website visitors and general information about our visitors’ interests.  We use the information collected through our use of the Google Analytics Advertising Features to track our Website visitors’ patterns and behaviors, segment our audience, and to better target our advertising and marketing efforts (for our own and others’ products and services) and allow third-party vendors to do the same, for example to (1) display targeted advertisements to individuals who viewed a product or service but did not purchase the product or service, (2) target visitors from a certain geographic region with certain ads in Google search results that have previously shown a high degree of success for consumers in that region, (3) advertise our products and services across other websites that you may visit, or (4) allow Google or other third-party vendors to show you ads on websites that you visit after using our Website or clicking on an offer or ad in one of our e-mails or on our Website.

For more information, please review the following:

You can opt out of our use of certain Google Analytics features by updating the “Ads Settings” in your browser or mobile device, by enabling the Google Analytics Opt-out Browser Add-on in your browser, or by visiting the Network Advertising Initiative’s Consumer Opt-Out page. Because those opt-out and preference control pages are specific to the individual browser used to visit them, and because those pages are not operated by us, we are unable to perform the opt-outs on your behalf.

Use of Meta Business Tools

We may use various advertising services and business tools provided by Meta (operator of the Facebook and Instagram social media platforms) in connection with our Website. The services and tools we may use are summarized here. In connection with our use of these services and tools, Meta may use cookies, web beacons, and other storage technologies to collect or receive information from the Website and elsewhere on the Internet and use that information to provide measurement services and target ads to you and others.  These technologies may include, but are not limited to, Meta Pixel, Conversions API, App Events via Facebook SDK, Offline Conversions, and App Events API.  In connection with this service we may provide your e-mail address to Meta along with the e-mail addresses of our other users, and Meta may use this information to find other users of its Facebook and Instagram platforms with similar demographics and interests as indicated in the profiles and activities of our users generally, to help us better target our advertising efforts on Facebook and Instagram to those other users.  You can opt out of certain Meta advertising features by visiting the Network Advertising Initiative’s Consumer Opt-Out page and the Digital Advertising Alliance’s Consumer Assistance page or by adjusting the privacy settings in your Facebook or Instagram profiles. Because those opt-outs, preference control pages, and privacy settings are specific to the individual browser used to visit them or the individual Facebook or Instagram profile, and because those opt-outs, preference control pages, and privacy settings are not operated or controlled by us, we are unable to perform the opt-outs, set your preferences, or adjust the privacy settings on your behalf.

Use of TikTok For Business

We may use various advertising services offered by TikTok, including certain features included within the TikTok for Business product line. We may use these features to submit, create, or place advertising or any other type of sponsored or promotional content or campaign to you or others. In connection with these features, we may collect Personal Information from you and share such Personal Information with TikTok (or TikTok may collect such Personal Information from you directly on our behalf). More information about TikTok’s policies and practices for handling Personal Information is available at the TikTok Privacy Center.

Use of Microsoft Clarity and Microsoft Advertising

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our Website through behavioral metrics, heatmaps, and session replay in order to improve and market our products and services. Website usage data is captured through Microsoft Clarity using first and third-party cookies and other tracking technologies to determine the popularity of our products and services and online activity.  Additionally, we use this information for site optimization, fraud and security purposes, and advertising. We may also use Microsoft’s Universal Event Tracking (UET) feature to leverage remarketing capabilities in paid search advertisements. In connection with such services, Microsoft may collect or receive your Personal Information and engage in individual end user tracking on our behalf for the types of advertising and marketing purposes described in this Policy.  More information about Microsoft’s policies and practices for handling Personal Information is available via Microsoft’s Privacy Statement.

Use of Rakuten Advertising Services

Our Website may use cookies and similar tracking devices provided by Rakuten on our behalf.  Rakuten may use these devices to collect Personal Information from you for the purposes of providing digital advertising services to us, including Interest-Based Advertising (as defined below).  “Interest-Based Advertising” refers to each of (i) the collection of data across multiple digital properties or other sources for the purposes of profiling and delivering advertising based on preferences or interests known or inferred from the data collected, and (ii) the collection of data about a user’s activity on or in one digital property or source for the purposes of profiling and delivering advertising based on that data on a different digital property.  To exercise your rights related to our use of Rakuten’s advertising tools, please see the Section below titled “Your Rights and Choices.”  More information about Rakuten’s policies and practices for handling Personal Information is available here.   

Use of MNTN Advertising Services

We partner with MNTN to develop, deliver, and track advertising campaigns, including campaigns involving Interest-Based Advertising conducted through certain connected television services.  Our use of MNTN’s advertising tools may involve our or MNTN’s collection of your Personal Information and/or our sharing of your Personal Information with MNTN for the purpose of providing such Internet-Based Advertising Services.  You may opt out of MNTN’s use of your Personal Information for the purpose of providing Interest-Based Advertising by following the instructions available here

Disclosure of Your Information

Generally

We may disclose your Personal Information to third parties in the following circumstances:

  • We may disclose Personal Information to our affiliates or to any contractors and other service providers who need to know such information (or such contractors, service providers, or other third parties may collect Personal Information directly from you on our behalf while you use our Website) to provide services to us that support our hosting, maintenance, operation, and promotion of our Website and our permitted uses of Personal Information under this Policy. For example, we may disclose information to certain third parties who perform the following services on our behalf:
    • Website design and hosting
    • Customer engagement and electronic marketing
    • Customer experience
    • Payments management and payment card processing
    • Job applicant tracking and recruiting
    • Appointment scheduling
    • General data management
    • Shipping and tracking services
    • Website analytics and digital advertising
  • We may disclose Personal Information to (or permit Personal Information to be collected on our Website by) certain third parties as described in the Section above titled “Tracking and ‘DO NOT TRACK.’”
  • We may disclose Personal Information to our affiliates or to a buyer or other successor to our business in the event of a sale of equity or assets, reorganization, merger, divestiture, or a similar corporate transaction, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, and any due diligence review with respect to any such proposed transaction.
  • We may disclose Personal Information to comply with any court order, law, or legal process, including to meet national security and law enforcement requirements or to respond to any government or regulatory request or audit.
  • We may disclose Personal Information to enforce or apply any legal agreements between us and you, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our users or others.
  • We may also disclose your Personal Information for any purpose disclosed when the information is provided, and for any other purpose with your consent.

We may disclose all forms of Personal Information for each of the purposes described above, including but not limited to your Technical Information, Internet Activity, and Inference Data.

No Sales of Personal Information

We do not sell, and in the past 12 months we have not sold, any Personal Information to third parties.

Retention of Your Information

We will retain your Personal Information for no longer than is reasonably necessary to achieve the legitimate business purposes or uses stated in this Policy, unless a longer retention period is required or allowed by the applicable privacy law or to otherwise fulfill a legal requirement.  We use the following criteria to determine the applicable period to retain your Personal Information:

  • the original purpose for our collection and processing of your Personal Information.
  • the nature of your Personal Information.
  • our legal and/or contractual obligations to keep or delete your Personal Information.

Third-Party Sites and Services

Our Website and electronic  messages to you may include links to blogs, social media, and third-party websites.  These third-party sites have their own privacy policies and terms of use and are not controlled by this Policy.  You should carefully review any terms, conditions, and policies of such third-party sites before visiting them or supplying them with any Personal Information.  If you follow a link from our Website or electronic messages to any third-party site, any information you provide to that site will be governed by its own terms of use and privacy policy and not this Policy.

We are not responsible for the privacy or security of any information you provide to a third-party website or the information practices used by any third-party site, including those that are accessed via links from our Website or electronic messages.  We make no representations, express or implied, concerning the accuracy, privacy, safety, security, or the information practices of any third-party site.  The inclusion of a link to a third-party site on our Website or in our electronic messages does not constitute any type of endorsement of the linked site by us.  We are not responsible for any loss or damage you may sustain resulting from your use of any third-party website or any information you share with a third-party website.

You may also be able to use certain widgets (embedded tools enabling you to access or share third-party content) in connection with the Website.  These widgets may collect your IP address, identify which page you are visiting on our Website, and make the information you provide available to third parties.  The information collected by widgets is governed by the terms of use and privacy policies of the third-party operators of such widgets.

Your Rights and Choices

You have certain choices regarding the Personal Information you provide to us.  You can set your browser to refuse all or some browser cookies.  If you choose not to accept cookies, you may be unable to access certain parts or pages of our Website, or certain parts or features of our Website may not function properly.

If you do not wish to have your Personal Information used by us to contact you with promotional or informational messages, you may send us an e-mail stating your request to hq@nuggetcomfort.com or you can opt out by simply clicking on the “Unsubscribe” or similar link in the most recent e-mail you received from us and following the prompts that appear.  This opt-out does not apply to information provided as a result of a product purchase, customer service or support service inquiry, or other informational or transactional communication.

Please also refer to the Section above titled “Our Use of Third-Party Analytics and Advertising Services” for more information regarding opting out of certain third-party digital advertising features used on and in connection with our Website.

Accessing, Correcting, and Deleting Your Information: Generally

The laws of various U.S. states (including, but not limited to, the California Consumer Privacy Act of 2018 (as amended to date, the “CCPA”)) give individuals rights to review, correct, or request the deletion of certain portions of such individuals’ Personal Information.  The following will apply with respect to such requests:

  • You may request that we disclose to you certain information about (and, if requested, to receive a portable copy of) the Personal Information about you that we have collected and used in the past 12 months (a “Request to Know”). You may also request that we correct, update, or modify the Personal Information about you that we have collected or that we maintain (a “Request to Correct”).  You may also request that we delete the Personal Information about you that we have collected or that we maintain (a “Request to Delete”).  You may submit a Request to Know, Request to Correct, or a Request to Delete by sending us an e-mail stating your request to hq@nuggetcomfort.com.  Please indicate in your e-mail that you are making a Request to Know, Request to Correct, or a Request to Delete under the California Consumer Privacy Act of 2018 (as amended to date, the “CCPA”).
  • Upon receipt of your Request to Know, Request to Correct, or Request to Delete, as part of our security measures and as required by law, we will take steps to verify your identity in order to confirm that the person making the request is actually the person about whom we have collected Personal Information (e., that the “you” making the request is actually you). We will verify your identity and confirm your request by asking you to confirm and verify certain Personal Information we already have on file for you.
  • We will use reasonable endeavors to accommodate verifiable Requests to Know, Requests to Correct, and Requests to Delete submitted in the manner described above within a reasonable timeframe after receiving such requests. In any event, we will comply with your Request to Know, Request to Correct, and Request to Delete to the extent and in the manner required by applicable law, but we may deny a request, in whole or in part, to the extent an exception applies under (or as otherwise permitted by) applicable law, including the CCPA.  For example, we cannot and will not comply with a Request to Know, Request to Correct, or a Request to Delete if we cannot reasonably verify your identity in connection with your request.
  • You may also designate an authorized agent to make a Request to Know, Request to Correct, or Request to Delete on your behalf. To designate an authorized agent to act on your behalf, you or your authorized agent must submit proof that either (1) such agent has actually been authorized in writing to act on your behalf, or (2) you have provided the authorized agent with power of attorney under the applicable laws in your jurisdiction.  You may submit such proof by e-mailing us at hq@nuggetcomfort.com.  If a duly-designated authorized agent makes a Request to Know, Request to Correct, or Request to Delete on your behalf, we will still require you to verify your own identity using the process described above, unless an exception applies under applicable law in your jurisdiction (for example, you have submitted verifiable proof to us that you have provided the authorized agent with power of attorney).

No Differential Treatment

If you choose to exercise any of the rights described in the Section above titled “Accessing, Correcting, and Deleting Your Information: Generally,” you will not receive differential treatment by us as a result (e.g., different prices or quality of services), except to the extent permitted by applicable law (including if those differences are reasonably related to the value of your Personal Information).

Opt-Out of Data Sharing / Targeted Advertising

In certain cases, our disclosure of your Personal Information to third parties may constitute “sharing” as such term is defined under the CCPA, or our uses of Personal Information may include uses for the purpose of serving targeted advertisements to you as defined under the laws of other states.  Specifically, we may share your Technical Information and/or Internet Activity with certain third-party advertising services providers (or such third-party advertising service providers may collect your Technical Information and/or Internet Activity directly on our behalf), including for the purposes of issuing personalized and/or behavioral advertisements to users across distinctly-branded websites, applications, or services other than our Website.  Please note that our Personal Information sharing practices do not involve either (1) the sharing of any Sensitive Personal Information or (2) the sharing of information about individuals we know are under the age of 16.

The CCPA permits California residents to “opt-out” of the “sharing” (as such term is defined under the CCPA) of their Personal Information.  If you are a California resident and would like to exercise such “opt-out” right, please send an e-mail to hq@nuggetcomfort.com or otherwise contact us using the information set forth below.  Please mention that you are making a “CCPA Opt-Out” request. 

Additionally, the laws of certain other states permit residents of such states to “opt-out” of the use of Personal Information for targeted advertising purposes.  If you are a resident of such a state and would like to exercise such “opt-out” right, please send an e-mail to hq@nuggetcomfort.com or otherwise contact us using the information set forth below.  Please mention that you are making a “Targeted Advertising Opt-Out” request. 

California “Shine The Light” Disclosure

The California Civil Code permits California residents with whom we have an established business relationship to request that we provide a list of certain categories of Personal Information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an e-mail to hq@nuggetcomfort.com or otherwise contact us using the information set forth below. Please mention that you are making a “California Shine the Light” inquiry. Please note, however, that we do not without your separate consent currently disclose any Personal Information to third parties for their direct marketing purposes.

Nevada Residents: Sale Opt-Out Rights

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: hq@nuggetcomfort.com. Please mention that you are making a “Nevada Sale Opt-Out Right” request.  However, please know we do not currently sell data triggering that statute's opt-out requirements.

Users Outside of the United States

Our Website is hosted in the United States and is provided from the United States.  It is possible that certain information will be stored on servers in multiple other countries on the “cloud” or other similar distributed hosting platforms.  If you are accessing our Website from Canada, the European Union, Asia, or any other jurisdiction with laws governing personal data collection, use, and disclosure that differ from United States laws, please note that by using our Website and providing your Personal Information to us through our Website, you are expressly and knowingly consenting to the transfer of your Personal Information from your home country to the United States and other jurisdictions as indicated above (where laws may differ from the laws of your jurisdiction), and you are expressly and knowingly consenting to our use of such Personal Information in accordance with this Policy.

Children Under the Age of 18

Our Website is not intended to be used by children under 18 years of age, and no one under age 18 may provide any information to us or others using the Website or otherwise. We do not knowingly collect Personal Information from children under age 18. If you are under 18 years of age, do not use or provide any information on the Website or otherwise use our services, or provide any information about yourself to us, including your name, address, telephone number, e-mail address, IP address or mobile device ID, or any screen name or username you may use. If we learn we have collected or received Personal Information from a child under 18 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under age 18, please contact us at hq@nuggetcomfort.com.

Data Security 

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. When we have given you (or when you have chosen) a password for access to certain parts of our Website, you are responsible for keeping that password confidential.  We ask you not to share your password with anyone. Unfortunately, the transmission of information over the Internet is not completely secure. Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to or using our Website. Any transmission of Personal Information is at your own risk.  We are not responsible for the circumvention of any privacy settings or security measures contained on our Website.

Changes to Our Privacy Policy

We post any changes we make to our Policy on this page. If we make material changes to how we collect and use our users’ Personal Information (including with respect to the categories of Personal Information we collect), we will notify you by e-mail to the primary e-mail address specified in your account and through a notice on the Website home page. The date the Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable e-mail address for you, and for periodically visiting our Website and this Policy to check for any changes. Please note that we will not use your Personal Information for additional purposes beyond those disclosed in this Policy without providing notice and obtaining your consent.

Contact Information

We are Nugget Comfort LLC, a North Carolina limited liability company with headquarters in Butner, North Carolina. To ask questions or to submit comments about this Policy or our privacy practices, you may contact us:

  • Via E-mail: hq@nuggetcomfort.com
  • Via Postal Mail: 200 Business Park Drive, Butner, North Carolina 27509