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Date last revised: January 2022

This privacy policy describes how your personal information is collected, used, maintained, and shared when you visit, use, or make a purchase from nuggetcomfort.com, correspond with us electronically (such as via email or text),visit or interact with our social media accounts and www.nuggetcomfort.com (the “Site”).  This privacy policy does not apply to information we may collect or you may provide to us via other means, including offline, or to information you provide to or that is collected by any third parties, even if their sites or services are linked to or accessible from the Site.  “We” or “us” means Nugget Comfort, LLC. 

Please read this privacy policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to this privacy policy.

CHILDREN UNDER THE AGE OF 13

Our Site is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site, interact with our social media presence, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at hq@nuggetcomfort.com.

PERSONAL INFORMATION WE COLLECT

When you use the Site, you may provide and we may collect information about you, including information:

  • That identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“personal information”).  This includes information by which you may be personally identified, such as name, postal address (billing and shipping), e-mail address, telephone number, payment information, birthday, and text or photos that name or show you or your family members.
  • That is about you but individually does not identify you, such as certain product photos taken in your house, or background information left in a product review.
  • About your internet connection, the equipment you use to access our Site, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Site. Information collected automatically may include usage details, log files. IP addresses, time zone, and information collected through cookies, web beacons, tags, and other tracking technologies.
  • From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Site may include:

  • Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our newsletters, submitting reviews, or requesting further services. We may also ask you for information when you report a problem with our Site.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Details of transactions you carry out through our Site and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Site.
  • What websites or search terms referred you to the Site.
  • Information about how you interact with the Site.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site, or transmitted to other users of the Site or to or via third parties (collectively, “User Contributions”).  Your User Contributions are posted on and transmitted to others at your own risk.  We cannot control the actions of other users of the Site who may see your User Contributions. 

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

The information we collect automatically includes personal information.  In addition, we may maintain it or associate it with personal information we collect in other ways or receive from third parties.  It helps us to improve our Site and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Site according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Site.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser.  However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
  • Flash Cookies. Certain features of our Site may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Site. Flash cookies are not managed by the same browser settings as are used for browser cookies.  For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of the Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use personal information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use personal information as follows:

  • To present our Site and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Site or any products or services we offer or provide though it.
  • To allow you to create User Contributions for our Site.
  • To help us screen for potential risk and fraud (in particular, your IP address).
  • To improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
  • To market our products to you. 
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

SHARING YOUR PERSONAL INFORMATION

  • We may disclose personal information that we collect or you provide as described in this privacy policy:To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. For example, we use services from Shopify, Google Analytics, Okendo, Klaviyo, Narvar, and other third parties in connection with the Site and our services. 
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Nugget Comfort, LLC's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Nugget Comfort, LLC about our Site users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights, property, or safety or that of our affiliates, business partners, customers, or other third parties.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us.  We have created mechanisms to provide you with the following control over your information:

  • Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.
  • Promotional Offers from Us. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by clicking the link in any promotional email or bysending us an email stating your request to hq@nuggetcomfort.com.  If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.  This opt out does not apply to information provided to us as a result of a product purchase, warranty registration, product service experience or other transactions.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  It is your responsibility to check this page regularly for updates.  The date this privacy policy was last revised is listed at the top of this page.  Your use of the Site after any changes constitutes your consent to those changes.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. We do not sell your “personal information” as defined under the California Consumer Privacy Act (CCPA).  In the past twelve months, we have collected the following CCPA categories of personal information for our business purposes: Identifiers, Personal Information listed in California Code Section 1798.80(e), Protected Classification Characteristics, Commercial Information, Internet Activity, and Inferences Drawn from Personal Information.    You have the right under the CCPA to request more information about our practices, including what categories of information we have collected about you.  You may contact us at hq@nuggetcomfort.com to make a request under the CCPA. 

DATA SECURITY

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. 

The safety and security of your information also depends on you.  Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.  We urge you to be careful about giving out information designed for public areas of the Site, such as when you submit reviews.  Such information may be viewed by any user of the Site.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site.  Any transmission of personal information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hq@nuggetcomfort.com or by mail using the details provided below:

200 Business Park Drive, Butner, NC, 27509, United States