How long can I keep it compressed in the box?
Nuggets don’t like to live in their boxes, so the sooner you can open up your Nugget, the better. The Nugget travels to you tightly compressed and wrapped up like a foam burrito — but the longer it’s in there, the longer it will take to pop back to form and un-wrinkle, so we strongly recommend you open your box as soon as it lands on your front doorstep! Nuggets left in their box longer than 15 days from delivery will not be covered by our one-year product warranty.
How long will it take my Nugget to expand after I open it?
Because Nuggets travel to you in a tightly compressed burrito, we ask that you give them one to two weeks after opening to fully fluff back to form. Foam is super malleable, so it's not uncommon for it to look a little wrinkly and smushed in certain places right after opening. However, it is 100% ready to be played with! We've found that having your kiddos play with the Nugget often helps the foam find its original shape faster than it would if it's just sitting idly by.
What is the current turnaround time for orders?
If you placed an order before 12/20/2020, you should've received an email in December with an updated shipping estimate. All orders placed between December 20th and February 25th will ship by no later than the end of April. All orders placed after 2/25 will ship within 10-12 weeks of purchase.
Please note that the shipping estimates we've provided are windows, meaning we're shipping new orders every day, and your order could arrive earlier than the estimate provided. You'll receive a shipping confirmation email as soon as your order leaves our warehouse.
If I order multiple items, will they ship at the same time?
Due to many manufacturing and operational variables, we can't guarantee that all items in your order will ship at the same time. In fact, it's more likely that the items in your order will ship at different times. Not to worry, though — we'll get your entire order out as quickly as possible, and you'll receive a shipping confirmation email with a tracking link as soon as each item leaves our warehouse.
Can I cancel my order?
You bet. If you've changed your mind about your order, please log into your account and click into the specific order you'd like to cancel. As long as your order hasn't shipped yet, a "Cancel Order" button will be available in the upper left side of the screen. Please note that it may take up to 1 hour for your order to appear in your account after placing your order. Cancelations cannot be reversed. Once a cancelation is processed, the funds will be released immediately, but may take 3-10 days for the credit to post to your account.
How can I get in touch?
We’re still a small team, so to serve as many customers as thoroughly as possible, we don’t take phone calls. The best way to reach us is our email address, firstname.lastname@example.org. You'll receive an automated response with some helpful info as soon as your email is received, and then someone from our team will follow up as soon as possible.
Is shipping really free?
To the entire contiguous United States, yes! For non-contiguous U.S. states (Alaska and Hawaii), we do have an additional shipping cost of $49 per Nugget, $49 per Pillow Pack, and $19 per Cover Set. For orders headed to Canada, the shipping cost is $59, $49, or $39, for a Nugget, Pillow Pack, or Cover Set, respectively.
What’s the 30-day trial?
It’s how you can rest assured you’re going to love the Nugget. We’re 100% confident in the product, so we want you to find out it’s 100% great for you. For 30 days with the Nugget, try it out, then keep it if it’s everything you imagined it could be. If it isn't what you hoped, return it for free. NOTE: 30-Day Trial and Free Returns do not apply to Canada orders, color exchanges, cover sets that have been opened, pillow packs that have been opened, and orders of three Nuggets or more.
Is there a product guarantee?
Nuggets were made for imagination, relaxation, and everything in between, which means that their zippers, seams, and handles should stand up to everyday use. Our products come with a limited one-year warranty that covers manufacturing defects that functionally impair the look or use of your product. Head to nuggetcomfort.com/pages/warranty to read our Certified Nuggety warranty in full. If you come across a defect, email email@example.com with 2-3 pictures of the issue, along with your order confirmation number so that we can help! It’s our way of saying we don’t just sit on Nugget — we stand behind it.
Can I follow Nugget on social media?
Yes! We share lots of behind-the-scenes fun, important announcements, and plenty of #NuggetsonNuggets content over on our Instagram page — we think we're a pretty fun follow. We also have a Facebook page where we share all of our Instagram posts as well. We're not affiliated with, nor do we participate in, any community Facebook groups.