What is the current turnaround time for orders?
With our factory temporarily closed to slow the spread of Covid-19, we aren’t able to give reliable shipping estimates at this time. For now, we think it’s smart to expect delays. As soon as we are operating again, we'll begin shipping as quick as we can, and communicating with customers about shipping estimates. We know that for many families, this is not the time to buy things that you aren’t guaranteed to receive in the near future. For those who can, we very much appreciate your patience and support. Orders placed now go a long way to ensuring stability for Nugget as we leap into the unknown: a furniture maker without the ability, for the time being, to actually make furniture.
How can I get in touch?
We’re still a small team, so to serve as many customers as thoroughly as possible, we don’t take phone calls. Emails to firstname.lastname@example.org (within 9 a.m. - 5 p.m. EST) are currently being answered within 3-4 business days, a slightly slower turnaround time than usual due to the COVID-19 outbreak. Be sure to follow us on Instagram as well, where our Stories are regularly updated with answers to popular questions.
Do you have an entire blog post of Backorder answers?
How did you know? Yes, all the information you could ever want about Backorder Nuggets can be found by clicking here.
Can I use PayPal?
During the Backorder period, we cannot accept PayPal as a form of payment. It will return as a payment option as soon as orders are once again shipping out within a guaranteed four-week window. Orders that were placed through PayPal before this change was made will not be affected.
Do you offer a discount if I buy more than one?
Yes — and that applies to Backorders too! Because the only thing more fun than one Nugget is two. We offer a Multipack discount automatically in the cart. We’ll take off $25 per each additional Nugget in the cart — so you can save $25 on a 2-pack, $50 on a 3-pack, and $75 on a 4-pack, and so on. Just add the Nuggets you want in your cart, and the discount will automatically apply!
Is shipping really free?
To the entire contiguous United States, yes! For non-contiguous U.S. locations, we do have additional shipping costs per Nugget: $59 to Alaska/Hawaii/Puerto Rico/USVI, $79 to Guam/Samoa/Palau, and $19 to all APO/FPO/DPO addresses. For orders headed to Canada, the shipping cost is $39, $49 or $89 USD, depending on your location.
What comes in the box?
Each Nugget ships in a big orange box, and a full set is four pieces. The four pieces (two supportive pillows, one thinner soft seat cushion and one thicker sturdy base) are compressed and rolled tightly in the box — then shipped via right to your door.
Where can I buy a Nugget?
We value being able to pack and ship each Nugget here at Nugget HQ in Hillsborough, North Carolina. Because we make and ship all Nuggets, the only place to buy a Nugget or Nugget cover set is right here on our site.
Can I wash it?
With ease! The microsuede is really durable, and machine washing works great. Wash cold by itself, and hang dry to prevent shrinking. For the small stuff, we recommend spot cleaning with a moist cloth or a carpet/upholstery cleaner.
Do Nuggets ever go on sale?
Sorry, we don’t do big discounts or sales at Nugget. But it’s not all bad: keeping our price point consistent year-round allows us to pay our production staff a living wage, maintain our commitment to high-quality materials, and treat our customers fairly, past and present, no matter what time of year they purchased.
How long can I keep it compressed in the box?
Nuggets don’t like to live in their boxes, the sooner you can open up your Nugget the better. The Nugget travels to you tightly compressed and wrapped up like a foam burrito — but the longer it’s in there, the longer it will take to pop back to form and un-wrinkle, so we strongly recommend you open your box as soon as it lands on your front doorstep! Nuggets left in their box longer than 15 days from delivery will not be covered by our product defect guarantee.
What’s the 30-day trial?
It’s how you can rest assured you’re going to love the Nugget. We’re 100% confident in the product, so we want you to find out it’s 100% great for you. For 30 days with the Nugget, try it out, then keep it if it’s everything you imagined it could be. Or return it for free if you imagined something else. NOTE: 30-Day Trial and Free Returns do not apply to Canada orders, color exchanges, cover sets that have been opened, and orders of three Nuggets or more. The 30-day trial still applies to Nuggets that are placed via Backorder.
Is there a product guarantee?
Nuggets were made for imagination, relaxation, and everything in between, which means that their zippers, seams and handles should stand up to everyday use. We’re not happy when they don’t, but we’re more than happy to replace any and all manufacturing defects within a year of purchase. Just email email@example.com with a picture of the issue along with your Order Confirmation number. It’s our way of saying we don’t just sit on Nugget — we stand behind it.