Frequently Asked Questions
The best way to reach us is through this contact form, or by emailing us at email@example.com. We’re still a small team, so to serve as many customers as thoroughly as possible, we don’t take phone calls. Please make sure to add firstname.lastname@example.org to your contacts, and check your spam folder and any active mail filters to ensure that you receive our response!
If there are any issues with your order, please reach out to us within one hour of placing the order.
All orders ship within 1-3 days of purchase. You'll receive a shipping confirmation email as soon as your order leaves our factory. For estimated delivery time based on specific locations, please use the delivery estimate tool on our Shop page!
Please note that because orders ship quickly, cancelation requests and order modifications, like shipping address changes, may not be possible. We strongly encourage careful review of all order details when placing your order, and again when you receive your order confirmation email. If there are any issues, please email us at email@example.com within one hour of placing the order.
Nuggets don’t like to live in their boxes, so the sooner you can open up your Nugget, the better. The Nugget travels to you tightly compressed and wrapped up like a foam burrito — but the longer it’s in there, the longer it will take to pop back to form and un-wrinkle, so we strongly recommend you open your box as soon as it lands on your front doorstep! Nuggets left in their box longer than 15 days from delivery will not be covered by our one-year product warranty.
Oh no! Start by checking all around your house — sometimes delivery drivers leave packages in different places. If you don't see it, check with your nearby neighbors to see if they may have received your big orange box by mistake! If you aren't able to locate it, please reach out to us via email at firstname.lastname@example.org within 48 hours so we can help with next steps. If a missing package isn't reported within 48 hours of a marked delivery, we may not be able to assist.
Because Nuggets travel to you in a tightly compressed burrito, we ask that you give them one to two weeks after opening to fully fluff back to form. Foam is super malleable, so it's not uncommon for it to look a little wrinkly and smushed in certain places right after opening. However, it is 100% ready to be played with! We've found that having your kiddos play with the Nugget often helps the foam find its original shape faster than it would if it's just sitting idly by.
Due to many manufacturing and operational variables, we can't guarantee that all items in your order will ship at the same time. In fact, it's more likely that the items in your order will ship at different times. Not to worry, though — we'll get your entire order out as quickly as possible, and you'll receive a shipping confirmation email with a tracking link as soon as each item leaves our factory.
All orders are charged at the time of ordering! Your card will be charged as soon as you place your order.
If you've changed your mind about your order, please log into your account and click into the specific order you'd like to cancel. As long as your order hasn't shipped yet, a "Cancel Order" button will be available in the upper left side of the screen. If your order contains more than one item, you won't be able to cancel through your Account. To cancel an order with more than one item, please email us at email@example.com within one hour of placing the order with the subject line "CANCEL Order [Your Order Number]" and our customer team will get back to you ASAP.
Please note that it may take a few minutes for your order to appear in your account after placing your order. Cancellations cannot be reversed. Once a cancellation is processed, the funds will be released immediately, but may take 3-10 days for the credit to post to your account.
Oh no! Our team takes quality very seriously and we're happy to help. If you've just opened your package and see any of the following concerns, please let us know within 48 hours of receiving your order. The following must be reported within 48 hours of receipt:
- Color mix up
- Damaged or soiled product from transit
- Fabric punctures/holes
- Missing items
Please send 2-3 pictures of the issue, including a picture of the shipping label, through this form, or via email at firstname.lastname@example.org, and our team will get back to you ASAP!
Nuggets were made for imagination, relaxation, and everything in between, which means that their zippers, seams, and handles should stand up to everyday use. Our products come with a limited one-year warranty that covers manufacturing defects that functionally impair the look or use of your product. Head to nuggetcomfort.com/pages/warranty to read our Certified Nuggety warranty in full. If you come across a defect, please send 2-3 pictures of the issue through this form, or via email at email@example.com so that we can help! It’s our way of saying we don’t just sit on Nugget — we stand behind it.
We know, we know... rules aren't always the most fun, but safety is at the top of our priority list. It's why all of our products go through extensive testing, long before they land on your doorstep. Nuggets make excellent forts, theatrical backdrops, cozy reading nooks, and so many more things that your kiddos will think of before we do... but, like many products for the little ones we love most, they should not be used without adult supervision.
Nuggets are meant for open spaces and should be used with caution on hard surfaces. If your Nuggeteer is extra adventurous, we highly recommend sticking with setups that are close to the ground, as the Nugget is made out of foam and is, by nature, a pliant and lightweight substance — the product should not be used as a launchpad or a jungle gym.
We created the Nugget to give Nuggeteers endless options for open-ended, imaginative play, but we are not responsible or liable for the use of our products outside of our factory.