Is shipping really free?
To the entire contiguous United States, yes!
For non-contiguous U.S. states (Alaska and Hawaii) we have an additional shipping cost of $69 per Nugget or Chunk. Cover Set, Liner Set, and Mini Nugget shipping is free.
For orders headed to Canada, shipping is $69 per Nugget or Chunk, $39 per Cover Set or Liner Set, and $29 per Mini Nugget.
Where do you ship?
We ship from our factory in Butner, North Carolina to all 50 United States — including Alaska and Hawaii — as well as to Canada.
At this time, we don't ship to APOs and U.S. territories, including the USVI, Guam, and Puerto Rico.
Can I change the shipping address on an order?
We're happy to help with shipping address changes as long as your order hasn't shipped yet! Please fill out a contact form request using the “Shipping Address Changes” option.
Can I have a delayed or expedited ship date?
Sorry, we wish we could accommodate specific delivery dates for each customer, but due to many manufacturing and operational variables, we're not able to delay or expedite shipments.
How long can I leave products in the box after they arrive?
The Nugget can be stored in its box for up to 8 weeks after delivery, but the sooner you can unbox, the better. The Nugget travels to you tightly compressed and wrapped up like a foam burrito — but the longer it’s in there, the longer it will take to pop back to form and un-wrinkle, so we recommend opening your box shortly after it lands on your front doorstep!
Chunk ships uncompressed and can be left in the box as long as you’d like, but must be stored in a climate-controlled environment.
Please note that any compressed Nugget left in the box longer than 8 weeks from delivery will not be covered by our product warranty, and all unopened returns must be initiated within 30 days of delivery.
Do you ship to PO Boxes?
No, we're not able to ship to PO Boxes.
I'm a #NorthernNuggeteer in Canada. How long will shipping take, and what will it cost?
Once an order leaves our factory in North Carolina, transit times to Canada are typically 3-7 business days. We subsidize the shipping cost along with Taxes/Duties/Brokerage fees, so you'll only pay $69 per Nugget and Chunk and $39 per Cover Set or Liner Set.
How does ordering a Nugget to a Canadian address work?
All prices listed on our site are in USD, not CAD*. We subsidize the shipping cost along with Taxes/Duties/Brokerage fees, so you'll only pay $69 per Nugget and Chunk and $39 per Cover Set or Liner Set. Canadian orders are not eligible for return, but our manufacturing quality guarantee still applies.
*If you need to cancel your order before it ships, you'll be refunded in USD. We cannot guarantee that the exchange rate will be the same as when you placed your order, and as a result, the refunded amount may be slightly less than you initially spent. Unfortunately, we have no control over this.
Do you require a signature for delivery?
Most of our families are not always at home to receive their packages, so we do not require a signature for delivery. If you live in an area with porch pirates, we strongly recommend calling FedEx (1-800-463-3339) once you get your tracking number, and requesting to have your package held at a local office for pick up. We are not responsible for stolen packages once FedEx has marked your package as delivered.
What are the dimensions of the box?
We compress, roll, and tightly pack the Nugget into one box – it's 15” x 15” x 34”, and weighs 31 lbs.
Chunk is shipped uncompressed in a 32"x32"x14" box and weighs 14 lbs.
Still can't find the answer you're looking for?
Reach out to us, and we'd be happy to help!