How quickly will my Nugget arrive?
All orders ship within 1-3 days of purchase. You'll receive a shipping confirmation email as soon as your order is processed. Please see the graphic below for estimated shipping times, depending on delivery location. If there are any issues with your order, please email us at email@example.com within one hour of placing the order.
What comes in the box?
Each Nugget ships in a big orange box, and a full set is four pieces. The four pieces (two supportive pillows, one thinner soft seat cushion, and one thicker sturdy base) are compressed and rolled tightly into a burrito before they're boxed up and shipped right to your door. Every Nugget couch ships to you with fabric already on it, in the color of your choice!
How much does a Nugget cost?
The cost of a Nugget varies depending on its fabric covering and collection type. Nuggets in our original, classic microsuede fabric are $249. Nuggets covered with our cozy, double-brushed microsuede are $269. Our luxe and textured corduroy Nuggets are $279. Collaboration Nuggets (limited release patterned prints) start at $279.
Can I cancel my order?
If you've changed your mind about your order, please log into your account and click into the specific order you'd like to cancel. As long as your order hasn't shipped yet, a "Cancel Order" button will be available in the upper left side of the screen.
If your order contains more than one item, you won't be able to cancel through your Account. To cancel an order with more than one item, please email us at firstname.lastname@example.org within one hour of placing the order with the subject line "CANCEL Order [Your Order Number]" and our customer team will get back to you ASAP.
Please note that it may take a few minutes for your order to appear in your account after placing your order. Cancellations cannot be reversed. Once a cancellation is processed, the funds will be released immediately, but may take 3-10 days for the credit to post to your account.
Where can I buy a Nugget?
We value being able to pack and ship each Nugget here at Nugget HQ in Butner, North Carolina. Because we make and ship all Nuggets, the only place to buy an original Nugget is right here on our site.
Do Nuggets ever go on sale?
We don’t do big discounts or sales at Nugget for a couple reasons. Keeping our price point consistent year-round allows us to pay our production staff a living wage, maintain our commitment to high-quality materials, and treat our customers fairly, past and present, no matter what time of year they purchased.
Can I buy covers separately?
Yes! Nuggets arrive fully dressed (in a Cover Set in the color of your choice), but we know our customers like to be able to easily switch out the colors of their Nuggets with separate Cover Sets. Having an extra set on hand is super helpful for laundry day, too. You can buy extra covers here. A full Nugget Cover Set is $119, $139, $149 or $159, depending on the fabric.
Can I change colors within an order?
Sorry, we're unable to adjust colors and/or quantities once an order has been placed — instead, we'll ask if you'd like to follow the cancellation policy above and place a new order for the correct color.
Alternatively, all colors are also available as Cover Sets, so you can always grab any future colors as a separate Cover Set.
Do you sell individual pieces?
No, we don't sell individual pieces. We're currently focused on optimizing our systems (manufacturing and shipping) for getting full products out the door, but we're always working on new things at Nugget HQ!
Will I be charged tax?
If your delivery address is in any of the following states, yes: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin or Wyoming. We are required by law to collect sales taxes in those states, either because of our physical presence or economic nexus (a certain threshold of business, determined by each state). The total tax rate is the exact same as you would pay in a local store (in the same tax jurisdiction as the order’s delivery address).
What payment methods do you accept?
We accept payments through Visa, American Express, MasterCard, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, PayPal, and Affirm.
How does Affirm work?
Affirm allows you to split your Nugget purchases into three interest-free payments across three months. Once you've chosen Affirm as your payment option, you will be prompted to create an account with Affirm. Once your application has been authorized, you'll instantly be notified of the loan amount and terms, and you will be able to complete the sale. Due to state regulations, Affirm is not available for customers in Iowa or West Virginia.
Can I change my billing address?
As long as you received an order number and a confirmation email, your order was successful and you don't have to worry about updating the billing address. Because we don't store payment information, we're not able to make edits to your billing address.
How long will my color be in stock?
We do our best to keep colors in our microsuede, double-brushed, and corduroy fabrics well-stocked. If a color needs to be retired in order to make room in our lineup for new releases, we'll communicate that it's on its way to retirement in advance. Make sure you're following us on Instagram and sign up for our newsletter to stay in the know about color retirements and releases!
Collaborations are one-time runs that won’t be printed again — once they sell out, they're gone.
Can I create an account?
Sure thing. When you click “Account” in the navigation menu, you’ll be prompted to select an email and password for your account. If you’ve ordered from us before and want to see all your past and future orders in one place, make sure to use the same email you’ve used on past orders! We cannot consolidate multiple accounts into one account after the fact. For more info on how to set up accounts and what they allow for customers, check out this handy blog post.
Still Can't Find The Answer You're Looking For?
Reach out to us and we'll be happy to help!