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Returns & Warranty

What's the return policy?

All unopened Nugget products are eligible for return within 30 days of delivery. For full Nuggets, this means that the Nugget must still be wrapped up in its burrito in the box to be eligible for return. Chunks, Cover Sets and Liner Sets must remain in the original clear plastic interior liner with the adhesive seal still intact (as applicable), and must be returned in the original orange packaging. Refunds will be processed minus a $15-$25 return charge ($15 for Liner/Cover Sets and $25 for Nuggets and Chunks).

To initiate a return, please attach a picture of your unopened product, fill out the details requested in this form, and we’ll create a prepaid shipping label. Once our team processes your return, we'll issue a full refund, minus the return charge. 

Please note that returns do not apply to the following: Canada orders, Collaboration products, orders of three or more Nuggets/Chunks/Cover Sets/Liner Sets, products that have been opened and used, Gift Card purchases, Cover Club donations, digital downloads, and fabric swatches.

Is there a product guarantee?

Our products were made for imagination, relaxation, and everything in between, which means that their zippers, seams, and handles should stand up to everyday use. Nuggets and Nugget Cover Sets come with a limited two-year warranty. Chunks, Chunk Cover Sets, and all Liner Sets come with a limited one-year warranty. Our warranty covers manufacturing defects that functionally impair the look or use of your product — you can read it in full here.

If you come across a defect, please send 2-3 pictures of the issue through this form so we can help!

Is there a limit to the warranty?

The warranty only applies to eligible products purchased directly from and will only be honored for the individual who made the purchase. If your product was purchased second hand, it will not be covered by the limited warranty. Additionally, Nuggets left in their box longer than 8 weeks after delivery are not covered. You can read our full warranty here.

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