Frequently Asked Questions
FAQ
We know, we know... rules aren't always the most fun, but safety is at the top of our priority list. It's why all of our products go through extensive testing, long before they land on your doorstep. Nuggets make excellent forts, theatrical backdrops, cozy reading nooks, and so many more things that your kiddos will think of before we do... but, like many products for the little ones we love most, they should not be used without adult supervision.
Nuggets are meant for open spaces and should be used with caution on hard surfaces. If your Nuggeteer is extra adventurous, we highly recommend sticking with setups that are close to the ground, as the Nugget is made out of foam and is, by nature, a pliant and lightweight substance — the product should not be used as a launchpad or a jungle gym.
We created the Nugget to give Nuggeteers endless options for open-ended, imaginative play, but we are not responsible or liable for the use of our products outside of our factory.
Within the contiguous United States, yes! For details on other shipping locations, including Alaska, Hawaii, and Canada, see our Shipping and Ordering FAQ.
Each Nugget ships in a big orange box, and a full set is four pieces. The four pieces (two supportive pillows, one thinner soft seat cushion and one thicker sturdy base) are compressed and rolled tightly in the box — then shipped via Fedex right to your door. Every Nugget couch ships to you with fabric already on it, in the color of your choice!
We value being able to pack and ship each Nugget here at Nugget HQ in Butner, North Carolina. Because we make and ship all Nuggets, the only place to buy a Nugget, Nugget Cover Set, or Nugget Pillow Pack is right here on our site.
With ease! The microsuede is really durable, and machine washing works great. Wash cold by itself, and hang dry to prevent shrinking. For the small stuff, we recommend spot cleaning with a moist cloth or a carpet/upholstery cleaner.
Sorry, we don’t do big discounts or sales at Nugget. But it’s not all bad: keeping our price point consistent year-round allows us to pay our production staff a living wage, maintain our commitment to high-quality materials, and treat our customers fairly, past and present, no matter what time of year they purchased.
Nuggets don’t like to live in their boxes, the sooner you can open up your Nugget the better. The Nugget travels to you tightly compressed and wrapped up like a foam burrito - but the longer it’s in there, the longer it will take to pop back to form and un-wrinkle, so we strongly recommend you open your box as soon as it lands on your front doorstep!
It's how you can rest assured you’re going to love the Nugget. We’re 100% confident in the product, so we want you to find out it's 100% great for you. For 30 days with the Nugget, try it out! Keep it if it’s everything you imagined (or hadn't even thought of yet!), or send us a note if you were hoping for something else — we’ll be happy to walk you through the steps to initiate a return.
PLEASE NOTE that the 30-Day Trial and Free Returns do not apply to: Canada orders, Special Edition products, color exchanges, Cover Sets, Liner Sets, Pillow Packs, Gift Card purchases, Cover Club donations, orders of three Nuggets or more, and orders placed after your first Nugget purchase.
Most of our fabrics are made out of a high-performance microsuede, but we also offer a few options in a double-brushed microsuede material. The double brushing adds a rich sheen and a texture to the color that brings a cozy, luxe vibe to any home! You can read more about our materials here.