Can I still order for holiday delivery by 12/24?

New orders are estimated to ship within 10 weeks, so we cannot guarantee delivery by 12/24. Unfortunately, as part of broader supply chain disruptions around the globe, many of the materials required to make and ship Nuggets (like foam and boxes) have been less available than ever. We continue to work hard at Nugget HQ to fulfill orders promptly and efficiently, but again, cannot guarantee holiday delivery.

How quickly will my Nugget arrive?

Orders placed between October 28th through November 4th will ship within 3 weeks of purchase. Orders placed between November 5th through November 9th will ship within 4 weeks of purchase. Orders between November 10th and November 15th will ship within 5 weeks of purchase.  Orders placed between November 16th and November 25th will ship within 8 weeks. Orders placed on or after November 26th will ship within 10 weeks.  

Please note that the shipping estimates we've provided are windows, meaning we're shipping new orders every day, and your order could arrive earlier than the estimate provided. You'll receive a shipping confirmation email as soon as your order leaves our warehouse. 

How much does a Nugget cost?

The cost of a single Nugget varies depending on its fabric covering and collection type. Nuggets with our original, classic microsuede fabric are $229. Nuggets covered with our super cozy, double-brushed microsuede are $259. Special Edition Nuggets (limited release patterned prints) start at $249.

Can I cancel my order?

If you've changed your mind about your order, please log into your account and click into the specific order you'd like to cancel. As long as your order is eligible for refund and hasn't shipped yet, a "Cancel Order" button will be available in the upper left side of the screen. If your order is non-refundable or contains more than one item, you won't be able to cancel through your Account. To cancel an order with more than one item, please email us for help at hq@nuggetcomfort.com with the subject line "CANCEL Order [Your Order Number]" and our customer team will get back to you ASAP.

Please note that it may take up to 1 hour for your order to appear in your account after placing your order. Cancelations cannot be reversed. Once a cancelation is processed, the funds will be released immediately, but may take 3-10 days for the credit to post to your account.

Will I be charged tax?

If your delivery address is in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin or Wyoming - yes. We are required by law to collect sales taxes in those states, either because of our physical presence or economic nexus (a certain threshold of business, determined by each state). The total tax rate is the exact same as you would pay in a local store (in the same tax jurisdiction as the order’s delivery address).

Can I order through a third-party shipper?

Yes, Nugget orders can be placed with third-party shippers for delivery outside of the United States. However, we cannot guarantee our usual standard of customer service for orders placed through these entities. For many customer matters, including missing or damaged packages, as well as returns, Nugget’s Customer team will only engage with the person or entity that received the shipment (even if that is not the end customer). If that third-party recipient cannot or will not take part in resolving the issue on behalf of the customer, there will not be a resolution. We’re sorry we can’t offer more support in these situations, but trying to conduct customer service with more than two parties involved has been too difficult for our Customer team, and rarely ends well. For any customer who can receive their shipment directly from Nugget (including Canadians), we encourage you to have orders shipped directly to your home!

What payment methods do you accept?

We accept payments through Visa, American Express, MasterCard, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, PayPal, and affirm.

Can I use PayPal?

Yes! We are happy to accept PayPal as a payment method. 

Can I change the shipping address on an order?

Within one hour of your order, we can correct any typos in the street name or city of your order. We're not able to make out-of-state shipping address changes (ex. NY to CA) — orders that need to be shipped to another state will need to be canceled and re-ordered with the correct address.

I’m a #NorthernNuggeteer in Canada. How long will shipping take, and what will it cost?

It’s fast, 3-7 business days to your door, once it leaves HQ. We subsidize the shipping cost and completely cover the Taxes/Duties/Brokerage fees, so you'll only pay $59 per Nugget, $49 per Pillow Pack, and $39 per Cover Set.

How does ordering a Nugget to a Canadian address work?

All prices listed on our site are in USD, not CAD*. We subsidize the shipping cost and completely cover the Taxes/Duties/Brokerage fees, so you'll only pay $59 per Nugget, $49 per Pillow Pack, and $39 per Cover Set. We don't offer free returns for Canadian orders, but our 1-year manufacturing quality guarantee still applies.

*If you need to cancel your order before it ships, you'll be refunded in USD. We cannot guarantee that the exchange rate will be the same as when you placed your order, and as a result, your returned amount may be slightly less than you initially spent. Unfortunately, we have no control over this.

Can I have a delayed ship date?

Sorry, we wish we could accommodate a delayed date for each customer, but due to many manufacturing and operational variables, we're not able to delay or expedite shipments.

Can I change my billing address?

As long as you received an order number and a confirmation email, your order was successful and you don't have to worry about updating the billing address. Because we don't store payment information, we're not able to make edits to your billing address.

Where do you ship?

We ship from our warehouse in Butner, North Carolina to all 50 United States — including Alaska and Hawaii — as well as to Canada. At this time, we don't ship to APO's and U.S. Territories, including the USVI, Guam, and Puerto Rico.

Is shipping really free?

To the entire contiguous United States, yes! For non-contiguous U.S. states (Alaska and Hawaii), we do have an additional shipping cost of $49 per Nugget, $49 per Pillow Pack, and $39 per Cover Set. For orders headed to Canada, the shipping cost is $59, $49, or $39 for a Nugget, Pillow Pack, or Cover Set, respectively.

What comes in the box?

Each Nugget ships in a big orange box, and a full set is four pieces. The four pieces (two supportive pillows, one thinner soft seat cushion, and one thicker sturdy base) are compressed and rolled tightly into a burrito before they're boxed up and shipped right to your door. Every Nugget couch ships to you with fabric already on it, in the color of your choice! 

Where can I buy a Nugget?

We value being able to pack and ship each Nugget here at Nugget HQ in Butner, North Carolina. Because we make and ship all Nuggets, the only place to buy a Nugget or Nugget Cover Set is right here on our site.

Can I buy covers separately?

Yes! Nuggets arrive fully dressed (in a cover set), looking their best, but we know our customers like to be able to easily switch out the colors of their Nuggets with separate cover sets. Having an extra set on hand is super helpful for laundry day, too. You can buy extra covers here. A full Nugget cover set is $99, or $129, depending on the fabric.

Can I change colors within an order?

Sorry, we're unable to adjust colors and/or quantities within orders. We will ask if you'd like to follow the cancellation policy above. If you could cancel an order and re-order, know that you will lose your place in the shipping line and that the color you originally had in your order may sell out.

All colors are available as covers, so instead of risking a color adjustment, you can always grab any future colors as a separate cover set.

Do you sell individual pieces?

Sorry! Right now, we’re optimizing our systems (manufacturing and shipping) for getting full sets of Nuggets out the door and we do not yet sell individual pieces.

Can I get a multi-colored Nugget?

There’s no way to buy a Mix and Match Nugget, but that doesn’t mean your dream Nugget color combination can’t be yours. With extra Cover Sets, or just additional Nuggets, you can curate your Nugget color scheme to your heart’s delight.

How does Affirm work?

Affirm allows you to split your Nugget purchases into three interest-free payments across three months. Once you've chosen Affirm as your payment option, you will be prompted to create an account with Affirm. Once your application has been authorized, you'll instantly be notified of the loan amount and terms, and you will be able to complete the sale. Due to state regulations, Affirm is not available for customers in Iowa or West Virginia.

Do you require a signature for delivery?

Most of our families are not always at home to receive their packages, so we do not require signature for delivery. If you live in an area with porch pirates, we recommend calling your local Fedex office once you get your tracking number and having your package held at a local office for pick up instead. We are not responsible for stolen packages once Fedex has marked your package as delivered.

Do Nuggets ever go on sale?

We don’t do big discounts or sales at Nugget for a couple reasons. Keeping our price point consistent year-round allows us to pay our production staff a living wage, maintain our commitment to high-quality materials, and treat our customers fairly, past and present, no matter what time of year they purchased.

What are the dimensions of the box?

We compress and roll and tightly pack your whole Nugget into one super small box. It's 15” x 15” x 34”, and weighs 31 lbs.

How long can I keep it compressed in the box?

Nuggets don't like to live in their boxes, the sooner you can open up your Nugget the better. The Nugget travels to you tightly compressed and wrapped up like a foam burrito — but the longer it’s in there, the longer it will take to pop back to form and un-wrinkle, so we strongly recommend you open your box as soon as it lands on your front doorstep! Nuggets left in their box longer than 15 days from delivery will not be covered by our product defect guarantee.

Do you ship to PO Boxes?

No, we're not able to ship to PO Boxes.

How long will my color be in stock?

Nuggets are divided into three groups: Classic, Limited Edition, and Special Edition.

Classics, like Koala or Submarine, are staples of the Nugget lineup and we do our best to keep them well-stocked. If a classic sells out, we’ll work right away on a restock, unless it’s otherwise communicated that it was making its way to retirement.

Limited Editions will always restock at least once, but beyond that is up for debate. If a Limited Edition is on its final run, we will announce it in advance!

Special Editions are one-time runs that won’t be printed again! This often includes prints and collaborations with brands or designers.

Can I create an account?

Sure thing. When you click “Account” in the navigation menu (upper right of the screen on desktop, upper left corner of the screen on mobile), you’ll be prompted to select an email and password for your account. If you’ve ordered from us before and want to see all your past and future orders in one place, make sure to use the same email you’ve used on past orders! We cannot consolidate multiple accounts into one account after the fact. For more info on how to set up accounts and what they allow for customers, check out this handy blog post.