How quickly will my Nugget arrive?
With four release dates across four weeks, we’ve got a lot of Nuggets to make and ship at Nugget HQ. To make sure we can fulfill our promises to all customers, we’ve extended our guaranteed delivery window to within 30 days for the month of March. Many orders will arrive much sooner. You’ll know when it’s on the way, of course — we send out a handy shipping email with a FedEx tracking link as soon as your Nugget leaves us at Nugget HQ.
You're out of stock in my color — when will it be back?
We’re sorry for the limited inventory for so many of our colors, and we’ve been hard at work to make larger quantities available very soon. We’re calling the month of March at Nugget Restock O’Clock, because it’s time for us to bring back some colors! Across four drop dates during the month of March, we’ll release fresh inventory of the 8 colors that have been unavailable for most of February, plus 3 new colors to ring in the spring! Click here for all the exciting details.
Want to be notified about one or two colors in particular? That’s what our notification lists are for! Head over to the Shop Nuggets page, and when you select the color you’re interested in, you’ll be prompted to “Sign Up For Waitlist.” Click that button, fill out your information, and we’ll make sure to remind you via email when the color of your dreams becomes a reality. For even more up-to-the-minute inventory news, nothing beats our Instagram account, @nuggetcomfort. Give it a follow and turn on post notifications, and you won’t miss a thing!
Why are so many colors out of stock?
For as long as we’ve done Nugget (circa 2015), one thing has stayed constant: the longer Nugget is out there, the more people begin to see how its folding, flopping, building and stacking possibilities could change home life as they knew it. Never was that clearer than this past holiday season, when we shipped out more Nuggets than we shipped in all of 2017 combined.
With the holidays over, those holiday customers are sharing their Nugget experiences with friends, family members and other aspiring foam fort-builders, who end up wanting one (or more) for themselves. Unfortunately, because of those same holiday sales, we don’t yet have the supply to meet all that demand. Through the hard work of our operations team and our fabric partners, we will be over the hump soon, and stock outages will be a thing of the past. In the meantime, we’ll use email, Instagram, and our site, to provide regular updates about when to expect new stock. Thanks for your patience — our goal is to reward you for your wait with the best kids furniture imaginable.
Can I have a delayed ship date?
Sorry, we wish we could accommodate a delayed date for each customer! Since Nuggets shouldn't be left wrapped up in their box very long, we ship them right after they're made, and can’t leave them waiting on a shelf. Delayed shipping would mean those Nuggets would have to be produced later in the year, which would get in the way of serving other customers.
Where do you ship?
We ship from our warehouse in Hillsborough, North Carolina to all corners of the contiguous United States. Want to be notified when we ship to Alaska? Click here. Hawaii? Tap this. Canada? You know the deal.
What comes in the box?
Each Nugget ships in a big orange box, and a full set is four pieces. The four pieces (two supportive pillows, one thinner soft seat cushion, and one thicker sturdy base) are compressed and rolled tightly in the box — then shipped via FedEx right to your door.
Do you offer a discount if I buy more than one?
Yes! Because the only thing more fun than one Nugget is two. We offer a Multipack discount automatically in the cart. We’ll take off $25 per each additional Nugget in the cart — so you can save $25 on a 2-pack, $50 on a 3-pack, and $75 on a 4-pack, and so on. Just add the Nuggets you want in your cart, and the discount will automatically apply!
Where can I buy a Nugget?
We value being able to pack and ship each Nugget here at Nugget HQ in Hillsborough, North Carolina. Because we make and ship all Nuggets, the only place to buy a Nugget or Nugget cover set is right here on our site.
Can I buy covers separately?
Yes! Nuggets never come naked (without covers), but we know our customers like to be able to easily switch out the colors of their Nuggets with separate cover sets. Having an extra set on hand is super helpful for laundry day, too. You can buy extra covers at this link. A full Nugget cover set is $99 and comes with free shipping.
Do you sell individual pieces?
Sorry! Right now, we’re optimizing our systems (manufacturing and shipping) for getting full sets of Nuggets out the door and we do not yet sell individual pieces.
Can I get a multi-colored Nugget?
There’s no way to buy a Mix and Match Nugget, but that doesn’t mean your dream Nugget color combination can’t be yours. With extra cover sets ($99 each), or just additional Nuggets, you can curate your Nugget color scheme to your heart’s delight.
Are they easy to take off and put back on?
Very. The zippers wrap from one end to the other of each piece, so friction is minimal, and you’ll feel like you're part of a NASCAR pit crew.
Do you accept purchase orders?
Sorry, because purchase orders would require us to send product before receiving funds, which delays our processes in our warehouse, we are unable to accept purchase orders. For all Nugget orders, we ask our customers to enter in card info directly into our secure payment platform.
Do Nuggets ever go on sale?
Sorry, we don’t do big discounts or sales at Nugget. But it’s not all bad: keeping our price point consistent year-round allows us to pay our production staff a living wage, maintain our commitment to high-quality materials, and treat our customers fairly, past and present, no matter what time of year they purchased.
What are the dimensions of the box?
We compress and roll and tightly pack your whole Nugget into one super small box. It's 15” x 16” x 34”, and weighs 31 lbs.
How long can I keep it compressed in the box?
Nuggets don't like to live in their boxes, the sooner you can open up your Nugget the better. The Nugget travels to you tightly compressed and wrapped up like a foam burrito — but the longer it’s in there, the longer it will take to pop back to form and un-wrinkle, so we strongly recommend you open your box as soon as it lands on your front doorstep!