It’s how you can rest assured you’re going to love the Nugget. We’re 100% confident in the product, so we want you to find out it’s 100% great for you. For 30 days after delivery of the Nugget, try it out! Keep it if it’s everything you imagined (or hadn't even thought of yet!), or send us a note if you were hoping for something else — we’ll be happy to walk you through the steps to initiate a return.
PLEASE NOTE that the 30-Day Trial does not apply to the following: Canada orders, Special Edition products, color exchanges, Cover Sets, Pillow Packs, Gift Card purchases, Cover Club donations, orders of three Nuggets or more, and orders placed after your first Nugget purchase.
Each customer is eligible for one trial period on their first Nugget play couch purchase. Only one Nugget from your first order will be eligible for the trial, so if you’re not sure if it’s the right fit for your Nuggeteers, we recommend starting with one Nugget and hopefully adding on to your collection later!
The trial begins at delivery and does not apply to orders shipped to Canada, Special Edition products, or orders of three or more Nuggets, and it’s only for the Nugget play couch itself. (Please see our Return Policy below for info about returning eligible Cover Sets and Pillow Packs.)
When your first Nugget arrives, you’ll have 30 days to test it out from the comfort of your home. Use it to build forts, castles, and rocket ships, or make a lounge area for family movie night with your Nuggeteers — the possibilities are truly endless, and you can use it however you’d like. If your family isn’t loving it within that first month, send us an email firstname.lastname@example.org and we'll be happy to help you initiate a return.
Unopened and unused Nugget products are eligible for return within 15 days of delivery. For full Nuggets, this means that the Nugget must still be wrapped up in its burrito in the box to be eligible for return. Cover Sets and Pillow Packs must be unused and returned in the original packaging.
To initiate a return, please send a picture of your unused product to email@example.com with the subject line “Return Order #(Your order number)” and we’ll create a prepaid shipping label for you to send it back to us for free!
Please note that returns do not apply to the following: Canada orders, Special Edition products, orders of three or more Nuggets, Cover Sets, or Pillow Packs, products that have been used, Gift Card purchases, and Cover Club donations.
Nuggets were made for imagination, relaxation, and everything in between, which means that their zippers, seams, and handles should stand up to everyday use. Our products come with a limited one-year warranty that covers manufacturing defects that functionally impair the look or use of your product. Head to nuggetcomfort.com/pages/warranty to read our Certified Nuggety warranty in full. If you come across a defect, email firstname.lastname@example.org with 2-3 pictures of the issue, along with your order confirmation number so that we can help! It’s our way of saying we don’t just sit on Nugget — we stand behind it.
The warranty only applies to products purchased directly from nuggetcomfort.com, within a year of purchase, and will only be honored for the individual who made the purchase. If your Nugget was purchased secondhand, it will not be covered by the limited one-year warranty. Head to nuggetcomfort.com/pages/warranty to read our Certified Nuggety warranty in full.