What’s the 30-day trial?
It’s how you can rest assured you’re going to love the Nugget. We’re 100% confident in the product, so we want you to find out it’s 100% great for you. For 30 days with the Nugget, try it out, then keep it if it’s everything you imagined it could be. Or return it for free if you imagined something else. NOTE: 30-Day Trial and Free Returns do not apply to Canada orders, color exchanges, cover sets that have been opened, pillow packs that have been opened, and orders of three Nuggets or more.
Are there limits to the trial?
It applies to every order of two Nuggets or fewer on nuggetcomfort.com, with the exception of orders to Canada. And it applies to the Nugget play couch itself, not to color exchanges, or to fabric cover sets or pillow packs that have been opened.
Why the trial?
Don’t believe the Nugget can easily transform into any arrangement imaginable? See how many things you can build in just a few minutes. Can’t fathom how it’s so comfortable and supportive at the same time? Rest on it for a few minutes, or fall asleep for a few hours "by accident." Put it through its paces. We’re confident the Nugget can keep up.
Is there a product guarantee?
Nuggets were made for imagination, relaxation, and everything in between, which means that their zippers, seams, and handles should stand up to everyday use. Our products come with a limited one-year warranty that covers manufacturing defects that functionally impair the look or use of your product. Head to nuggetcomfort.com/pages/warranty to read our Certified Nuggety warranty in full. If you come across a defect, email firstname.lastname@example.org with 2-3 pictures of the issue, along with your order confirmation number so that we can help! It’s our way of saying we don’t just sit on Nugget — we stand behind it.
Is there a limit to the warranty?
The warranty only applies to products purchased directly from nuggetcomfort.com, within a year of purchase, and will only be honored for the individual who made the purchase. If your Nugget was purchased secondhand, it will not be covered by the limited one-year warranty. Head to nuggetcomfort.com/pages/warranty to read our Certified Nuggety warranty in full.
I just opened my Nugget and have an issue, what should I do?
Oh no! Our team takes quality very seriously and we're happy to help. If you have just opened your package and see any of the following concerns, please let us know via email within 48 hours of receiving your order. The following must be reported within 48 hours of receipt:
- Color mix up
- Damaged or soiled product from transit
- Fabric punctures/holes
Email email@example.com with 2-3 pictures of the issue, along with your order confirmation number so that we can get you back in action ASAP!
What’s the return policy?
For 30 days with the Nugget, try it out, then keep it if it’s everything you imagined it could be. Or return it for free if you imagined something else. NOTE: 30-Day Trial and Free Returns do not apply to Canada orders, color exchanges, cover sets that have been opened, and orders of three Nuggets or more. Email us at firstname.lastname@example.org, and we'll take care of it!
Can I cancel my order?
You bet. If you no longer want your order, or need to make edits to color, quantity, or shipping address, please email us at email@example.com within 1 HOUR of purchase with the subject line CANCEL ORDER (and your Order #). We can cancel the order and allow you to repurchase the desired items if still available, but we aren't able to guarantee their availability. Once a return is initiated, funds will be released immediately, but depending on your bank it may take 3-10 days for the credit to post to your account.
Can I change colors within an order?
Sorry, we're unable to adjust colors and/or quantities within orders. We will ask if you'd like to follow the cancellation policy above. If you could cancel an order and re-order, know that you will lose your place in the shipping line and that the color you originally had in your order may sell out.
All colors are available as covers, so instead of risking a color adjustment, you can always grab any future colors as a separate cover set.