What’s the 30-day trial?
It’s how you can rest assured you’re going to love the Nugget. We’re 100% confident in the product, so we want you to find out it’s 100% great for you. For 30 days with the Nugget, try it out, then keep it if it’s everything you imagined it could be. Or return it for free if you imagined something else. We can comfortably offer this trial period because returns happen almost never (had to toot our own horn there).
Are there limits to the trial?
It applies to every order of two Nuggets or fewer on nuggetcomfort.com. And it applies to the Nugget play couch itself, not to color exchanges or fabric cover sets.
Why the trial?
Don’t believe the Nugget can easily transform into any arrangement imaginable? See how many things you can build in just a few minutes. Can’t fathom how it’s so comfortable and supportive at the same time? Rest on it for a few minutes, or fall asleep for a few hours "by accident." Put it through its paces. We’re confident the Nugget can keep up.
What’s the return policy?
Within the 30-Day Trial Period, returns are totally free — no money out of your pocket for shipping. Even beyond the trial, we’ll replace any product with a manufacturing defect. Just email us at firstname.lastname@example.org, and we’ll make it right!
Can I cancel my order?
You bet. If you changed your mind, you can still cancel as long as you haven't received a shipping confirmation email yet. Once a return is initiated, funds will be released immediately, but depending on your bank it may take 3-10 days for the credit to post to your account.
Can I change colors within an order?
Sorry, we're unable to adjust colors and/or quantities within orders. We will ask if you'd like to follow the cancellation policy above. If you could cancel an order and re-order, know that you will lose your place in the shipping line and that the color you originally had in your order may sell out.
All colors are available as covers, so instead of risking a color adjustment, you can always grab any future colors as a separate cover set.