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Trial & Returns

What's the 30-day trial?

It’s how you can rest assured you’re going to love the Nugget. We’re 100% confident in the product, so we want you to find out it’s 100% great for you. For 30 days after delivery of the Nugget, try it out! Keep it if it’s everything you imagined (or hadn't even thought of yet!), or send us a note if you were hoping for something else — we’ll be happy to walk you through the steps to initiate a return.

PLEASE NOTE that the 30-Day Trial does not apply to the following: Canada orders, Collaboration products, cover exchanges, Cover Sets, Liner Sets, Mini Nuggets, Gift Card purchases, Cover Club donations, orders of three Nuggets or more, orders placed after your first Nugget purchase, and digital downloads.

Are there limits to the trial?

Each customer is eligible for one trial period on their first Nugget play couch purchase. Only one Nugget from your first order will be eligible for the trial, so if you’re not sure if it’s the right fit for your Nuggeteers, we recommend starting with one Nugget and hopefully adding on to your collection later! Products must remain in a clean and undamaged condition to be eligible for trial. 

The trial begins at delivery and does not apply to orders shipped to Canada, Collaboration products, orders that have used the product warranty, or orders of three or more Nuggets, and it’s only for the Nugget play couch itself (see Return Policy below for info about returning eligible Cover Sets, Liner Sets, and Mini Nuggets). Please note that the option for trial is forfeited if a warranty claim is processed.

How does the trial work?

When your first Nugget arrives, you’ll have 30 days to test it out from the comfort of your home. Use it to build forts, castles, and rocket ships, or make a lounge area for family movie night with your Nuggeteers — the possibilities are truly endless, and you can use it however you’d like. If your family isn’t loving it within that first month, contact our team through this form. We’ll provide instructions for donating the Nugget to a local 501(c)(3) charity, and once we’ve verified the donation, we’ll process a return. 

What's the return policy?

Separate from the 30-day trial that applies to first-time purchases, unopened Nugget products are eligible for return within 15 days of delivery. For full Nuggets, this means that the Nugget must still be wrapped up in its burrito in the box to be eligible for return. Cover Sets, Liner Sets, and Mini Nuggets must remain in the original clear plastic interior liner with the adhesive seal still intact, and must be returned in the original orange packaging.

To initiate a return, please attach a picture of your unopened product, fill out the details requested in this form, and we’ll create a prepaid shipping label for you to send it back to us for free!

Please note that returns do not apply to the following: Canada orders, Collaboration products, orders of three or more Nuggets/Cover Sets/Liner Sets/Mini Nuggets, products that have been opened and used, Gift Card purchases, Cover Club donations, and digital downloads.

Is there a product guarantee?

Nuggets were made for imagination, relaxation, and everything in between, which means that their zippers, seams, and handles should stand up to everyday use. Nuggets and Cover Sets come with a limited two-year warranty that covers manufacturing defects that functionally impair the look or use of your product. You can read our full warranty here.

If you come across a defect, please send 2-3 pictures of the issue through this form so that we can help! It’s our way of saying we don’t just sit on Nugget — we stand behind it.

Is there a limit to the warranty?

The warranty only applies to eligible products purchased directly from nuggetcomfort.com and will only be honored for the individual who made the purchase. If your Nugget was purchased second hand, it will not be covered by the limited warranty. Additionally, Nuggets left in their box longer than 8 weeks after delivery are not covered. You can read our full warranty here.

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